You have reached our Frequently Asked Questions page. We hope you will find the answer to your question here, but if not, please contact us by email or call 1-(888) 900-8998. We're open from 8:30 am - 5:30 pm Eastern.
Our online product focus is our stylish apparel range—that is, Pocketed Lingerie, Swim wear, Active wear, and Wellness wear. We strongly encourage you to rely on the professional services of a certified fit specialist for your breast form needs. They are trained and experienced and can best help you determine which bras and breast forms fit you and your lifestyle. Choosing a breast form is a very personal decision; we think it merits personal attention and an in-store fitting experience. You can find a Retailer using our Store Locator, and we recommend to call before going to the store, in case they like to schedule appointments.
No, this site does not process or accept insurance claims.
We use the United States Postal Service (USPS) as our primary shipment carrier. Please visit the following link to track your package:
https://tools.usps.com/go/TrackConfirmAction_input
You can locate your order tracking number in your order shipment email.
We may be able to make the following changes once your order has been placed:
Our goal is to ship your order as quickly as possible. Once your order has been released for shipping, we are unable to make the following changes:
Don't worry if you have already placed your order. Our hassle-free return policy means returning a purchase is always easy with Amoena.
You can manage your account by visiting “My Account” to update your contact details, change your password, return items, review order history, and more.
Simply login to “My Account”, click “View Your Order History,” then select the order in which you would like to return. Once your order opens, click the “Return Products” box. Just enter the item quantity for the item that you are returning and end your return’s process by clicking “Create Return.” A Return Authorization email will be sent to you with a Return Authorization# (RA#)
Once your return has been confirmed received to our warehouse, please allow 5 - 7 business days for your funds to be refunded to your payment method. Please be sure to write your Return Authorization# (RA#) clearly on you return package; not doing so could slow your return process.
Because it is important to have the right fit, visit our sizing chart for bras and swimwear.
